About Us

Established in 2012, Craft Solutions is a leading smart business solutions provider to small-medium enterprises in Zimbabwe with its registered office in Harare. With over a decade's experience in the business systems market, we create, sell and support easy-to-use, yet powerful, affordable business solutions that meet the needs of our customers and have no hidden costs.

Our Vision

To be a model of excellence in the business solutions technology industry in Zimbabwe and the region due to our commitment to quality customer service and workmanship achieved through the use of modern methods, skills and equipment.

Our Mission

We aim to be the most customer centric information and communications technology solutions business in Zimbabwe with unmatched superior quality. To achieve this we will:

  • Deliver and maintain quality products and services.
  • Continue to set new standards in customer satisfaction through the use of modern methods and equipment.
  • Persist in continuous improvement of our team members through regular staff development and training
  • Create a strong organisational culture of exceeding customer expectations

Core Values

  • Growth
  • Diversity
  • Innovation
  • Excellence
  • Integrity

Business Experiences

People buy from dozens of businesses every day. However, your customers do not think about industries or transactions; they simply navigate their world, expecting easy, intuitive, connected experiences at every turn. That’s where we come in. Our business solutions bring together the best-in-class hardware, software, and services you need to deliver on what customers want and when they want it. With us by your side, you can:Drive loyalty by delivering smarter, smoother experiences for your customers, Make every interaction more valuable by leaning on our unmatched insight into retail and hospitality businesses, Get instant relevant data about your business and customers with analytics that make it easy for you to adapt and thrive, and Run your business efficiently through the value chain to financial reporting.

We are here to help you make more meaningful interactions with your customers. We upgrade ordinary business/customer interactions into experiences that create long-term mutually beneficial relationships between you and your customers through the use of smart business solutions. Talk to us today!